LibraryC1 High-value operations1a At the sending institution
LTI-OPS-007
Conduct focus groups and listening sessions with transfer students
Two-year to four-yearappliesFour-year to two-yearappliesFour-year to four-yearapplies
Mechanism
Focus groups surface the advising and paperwork barriers that appear nowhere in the data. Hearing students describe them tends to create urgency that a dashboard does not.
Preconditions
Institutional research staff with protocols for recruiting, paying and running focus groups.
Owner, by role
Director of Institutional Research
Who can act
One institution alone
Effort
Small, 3 months to first visible effect
Outcome metric
Process fixes identified and put into a work plan
Failure modes
Focus group findings can be shelved as "complaints" rather than being translated into concrete changes in registration or advising workflows.
Contra-indications
None stated