Lynnerup & AnsellLynnerup & Ansell

LibraryC2 Performance management2b Performance dialogues

LTI-PM-003

Meet weekly among cross-institutional frontline transfer program managers

Two-year to four-yearappliesFour-year to two-yearwith adaptationFour-year to four-yearwith adaptation

Mechanism

Frontline managers meet weekly and fix the transcript and registration problems in front of them. Nothing sits for a month waiting on a bigger meeting.

Preconditions

A named program manager for the partnership at each institution.

Owner, by role

Director of Transfer Initiatives / Partnership Coordinator

Who can act

Both institutions jointly

Effort

Small, 1 months to first visible effect

Outcome metric

Time to resolve student-level registration and transcript problems

Failure modes

Meetings may become repetitive check-ins if managers lack the administrative authority to resolve systemic issues.

Contra-indications

None stated